Privacy Policy

This Privacy Policy describes how Envoy Air (“Envoy Air”, “we”, “us” or “our”) collects, uses, and shares information about you when you visit our website (the “Site”). This Privacy Policy applies only to information we collect at and through the Site and does not apply to any other website or offline collection of information.

Information We Collect

We collect information about you directly from you and automatically through your use of the Site.

Information You Provide to Us

We collect information you provide to us directly when you use the Site. This includes:

MyEnvoyAir Logo
  • Contact information, such as your name, email address, postal address, and phone number if you contact us through the Site.
  • Account information you provide when registering for an account on the Site, such as your username, password, and preferences.
  • Communications you send to us, such as feedback and questions submitted through the Site.
  • Information you provide in public forums on the Site, such as comments submitted in community discussions.
  • Payment information, such as credit card details, billing address, and other payment details when you make a purchase through the Site.
  • Demographic information, such as your gender and occupation, that you optionally provide to us.
  • Other information you choose to directly provide to us in connection with your use of the Site.

Information We Collect Automatically

We also automatically collect information about your use of the Site through cookies, web beacons, and other technologies. This includes:

  • Log information, such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.
  • Information about your interactions with the Site, such as the clicks you make, pages you view, emails you open, and advertisements you see or interact with.
  • Device data, such as your device type, screen size, OS version, browser information, and Internet provider.
  • Data from third-parties, such as social media platforms and advertising partners.

We may combine this automatically collected information with other information we obtain about you.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Site.
  • To develop new products and services.
  • To provide you with customer support and respond to your requests.
  • To personalize content and experiences for you on the Site.
  • To send you product updates, technical notices, security alerts, and support and administrative messages.
  • To communicate with you about promotions, upcoming events, and other news about products and services offered by Envoy Air and our selected partners.
  • To link or combine user information with other personal information.
  • For testing, research, analysis and product development.
  • To protect the security and safety of our Site, our business, and our customers.
  • To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.
  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We share your personal information in the following circumstances:

  • With third party service providers and partners who assist us in operating the Site, conducting our business and marketing, and serving you, so long as those parties agree to keep this information confidential.
  • With companies and affiliates owned or controlled by Envoy Air, who may use the information we share in the same way as we can.
  • To comply with legal obligations and legal process, such as a court order, subpoena or litigation process.
  • To investigate, prevent, or take action regarding suspected or actual illegal activities, fraud, safety, security or technical issues.
  • To protect the rights, property, or safety of Envoy Air, our users, or others.
  • In connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

Your Choices

You have several choices available when it comes to information collection and communications:

  • Opting out of receiving electronic communications from us by following the unsubscribe instructions included in each email communication.
  • Modifying information you have provided to us by contacting us using the information provided below.
  • Deleting certain information you have provided by contacting us using the information below.
  • Accessing and reviewing certain information we collect about you by contacting us using the information below.
  • Objecting to the processing of your personal data by contacting us using the information below.

Accessing and Updating Your Information

To access, review, update, suppress or delete your personal information that has been previously provided to us, or if you have any questions about this privacy policy, please contact us via email at [email protected] or by mail at Envoy Air Privacy, P.O. Box 619616, MD 5675, DFW Airport, TX 75261-9616. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as needed to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and fulfilling the purposes outlined in this Privacy Policy.

Data Transfers

Envoy Air has operations located globally. The information we collect from you may be transferred to and stored on servers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as your jurisdiction. By using the Site and providing us with your information, you consent to this transfer.


The Site is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent, unless permitted by law. If we learn we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

Changes to this Policy

We may modify this Privacy Policy from time to time. If we decide to change this Privacy Policy in any material way, we will notify you by updating the effective date at the top of this page. We encourage you to review this Privacy Policy whenever you access the Site to stay informed about our information practices. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Envoy Air
P.O. Box 619616
MD 5675
DFW Airport, TX 75261-9616
[email protected]